FAQs
Frequently Asked Questions
📦 Orders & Downloads
How do I download my purchase? After completing your order, you'll receive an email with a download link. You can also access your files directly from your order confirmation page.
How long is my download link valid? Download links are available for 30 days after purchase. If you need to re-download, contact us at info@laurazambelli.it.
🎨 Presets & Styles
Which software are the presets compatible with? Our Lightroom presets are compatible with Adobe Lightroom Classic and Lightroom CC (desktop and mobile). CaptureOne Styles work with CaptureOne Pro.
Do the presets work on any photo? Presets are a starting point — results may vary depending on lighting and camera settings. Minor adjustments are normal and expected.
🎓 Courses & Ebooks
How do I access my course after purchase? You'll receive a link via email immediately after purchase.
Are the courses suitable for beginners? Our courses are designed for photographers who already have a basic understanding of their camera. Some advanced courses require prior editing knowledge.
💳 Payments & Refunds
What payment methods do you accept? We accept all major credit cards, PayPal, and other methods available at checkout.
Do you offer refunds? Due to the digital nature of our products, we do not offer refunds once a file has been downloaded. If you experience a technical issue, please contact us and we'll do our best to help.
📩 Support
How can I contact you? Email us at info@laurazambelli.it — we typically respond within 24–48 hours.